Shipping Rates and Policy:
We offer FREE Shipping on EVERY UK order (£20 or Over). It’s really that simple. However, if you simply can’t wait for your order, or you prefer the re-assurance of tracking it until it reaches you, we have different options available to you.
To find out more about the range of delivery services available at ShopBeautyBox.com, please choose where in the world you’d like your delivery made to:
United Kingdom & Channel Islands:
|FREE Economy Shipping||Free||Standard delivery||Usually within 3-7 working days (Orders £20 or Over)|
|Economy Shipping||£2.95||Standard delivery||Usually within 3-7 working days (Orders Under £20)|
|Priority Shipping||£3.99||1st Class Post||Usually within 1-5 working days|
|Special Delivery||£5.95||Royal Mail Special Delivery||Next working day (Mon-Fri) for orders placed by 3pm|
Republic of Ireland:
|Discounted International Shipping||£3.95||Standard international delivery||Usually within 5-10 working days|
Europe & Rest Of World:
|International Shipping||£4.95||Standard international delivery||Usually within 5-10 working days|
|Tracked International Shipping||£16.95||Priority Fully Tracked Service||Usually within 4-8 working days|
We aim to dispatch your order on the day of receipt if received before 1.00pm or the next working day for orders received after 1.00pm or on a weekend or public holiday.
In the unlikely event of an item being out of stock we will send the remainder of your order and refund the out of stock item if it is unlikely to be back in stock in a reasonable amount of time. Alternatively we may at our discretion hold the order until complete if the delay is likely to be no more than a few days, we will inform you of this via email if necessary and advise on the estimated time delay.
We may send your order in more than one package. Please note once placed order’s can not be altered or added too.
Delivery is normally via Royal Mail. Some deliveries may require signature. If you are not likely to be at home to sign for your delivery please choose to have your order delivered to your work or an alternative address at the time of ordering.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £5 for domestic shipments and £20 for international shipments to cover our costs we have incurred in sending your parcel and paying for the return. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. We will inform you of the refund amount via email. If you still require the goods please reorder.
Next day delivery is guaranteed by the courier when selected and not by Shop Beauty Box.
Additional Shipping/returns info:
In the event that you are unhappy with your purchase (which we really hope you’re not), customers are responsible for paying their own shipping costs for returning goods. Shipping costs are non-refundable. We advise you to use a tracking shipping service/insured postage as we are not held responsible if we do not receive the returned item.
Refunds & Returns
If you change your mind…
We hope you love all the items you receive, however if for any reason you are not completely satisfied with your online purchase, please return the item(s) to be received by us in their original condition. Once the items are examined if we find signs of the items being used or tampered with, unfortunately we will be unable to process a refund and the items will be returned back to you. Exceeding your statutory rights, we’re offering a 14 day return policy, starting from the day on which you receive your order.
To cancel, please notify us via email to firstname.lastname@example.org within those 14 working days. You will then be advised on how to return your products. Upon safe receipt and provided that the products are returned unused and in good condition, you will be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days.
How to return an item
If an item(s) has been ordered online, this must be returned to us via post. To return items by post please complete the following steps:
1. Complete the returns form included in your original parcel; including your order number, name, barcode of the item(s) to be returned and the reason for your return.
2. Pack the items that you wish to send back ensuring all items are in there original condition* along with the returns form.
3. Take your return parcel to any local post office or courier, where a postage fee will be charged (this cost is your responsibility).
4. The item(s) are your responsibility until they reach us. For this reason we strongly recommend that you send any parcels back to us using a recorded delivery service, and a obtain proof of delivery certificate from the courier used.
17 Frances Street
You do not have to give any reason for the cancellation of your order. However, a brief explanation will help us to improve our service. We cannot accept returned merchandise which has been used or where the product seal is broken or has been removed. If you cancel your order, you must return the goods to us at your own expense.
All refunds for returned orders are subject to a deduction of the original true cost of postage to us. If you return an order or part order that qualified for free shipping then a cost of £2.99 will be deducted from any refund issued. In the case of the customer having already paid shipping at £2.99 then a deduction of £3.99 will be made as this reflects the difference between the subsidised price paid and the true cost to us. These deductions do not apply where we have sent an incorrect item or if an order arrives damaged, in which case no deduction is made.
You must ensure that the goods are packaged adequately to protect against damage and include the original packing slip or a copy thereof. Please use Recorded Delivery, so you can be sure that we’ve received the items . If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we may charge you for the reduction in value. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
If something is out of order…
If you are returning an item that is either damaged or faulty and we have agreed to its return we will also refund the product value and your return postage up to the value of the cheapest method of recorded delivery available.
We strive to ensure that our products are of the highest quality and reach you in excellent condition. Please accept our sincere apologies if you have received a faulty or incorrect item. If you have received a faulty or incorrect item please contact our customer service through email to email@example.com, so that a member of our customer service team can advise you on the correct procedure in sending the item back to us.
At this current time Beauty Box online does not offer an exchange service. If you wish to exchange an item(s), you original item(s) will need to be sent back in accordance to our Online Returns Policy, and a new order placed for the replacement items.
Unfortunately at the current time Sarah Alexandra Boutique Online is unable to accept exchanges for items purchased in our Sarah Alexandra Boutique store.
Changes To Your Order
In most circumstances it is not possible to make changes to your order once it has been placed. If you wish to add more products to you order, please place a new order for these items. If you would like to change the details of the delivery address that was provided upon placing the order, please contact our customer service team by either email us at firstname.lastname@example.org. Please ensure that you include the following details; your name, your order number, your phone number and email address.
If your order has already been despatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.
Right To Cancel (EU Customers) – Consumer Contract Regulations
In addition to our returns policy, if you are a customer in the European Union, you have the right to cancel your contract with us within 14 days from the day that you receive your goods. To exercise the right to cancel, you must inform us by clicking the cancel order button within your online account page.
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation. Any paid delivery charge will be included in your refund (except for the supplementary costs arising if you choose a type of delivery other than our standard delivery) once we have received all (not part) of your order to the specified address below.
17 Frances Street
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will process your refund within 14 days of receipt of the products.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
• Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the return documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
• Damage during the course of returning products: If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
• In the case of damaged or incorrectly supplied goods, we may offer you a replacement product.
This is not intended to be a full statement of all your rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau if you are in the UK).